At Total Home Securities, we strive to ensure customer satisfaction by offering high-quality security products and services. If you are not completely satisfied with your purchase, please review our returns and refund policy below.
1. Eligibility for Returns
You may return most physical products purchased from Total Home Securities under the following conditions:
- The return request is made within 14 days of delivery.
- The product is unused, undamaged, and in its original packaging with all accessories, manuals, and documentation.
- You provide proof of purchase (order number, receipt, or invoice).
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Installed or used products
- Custom-configured security systems
- Services (such as installation fees, consultations, or labor charges)
- Clearance or final sale items
- Opened software, licenses, or digital content
- Products damaged due to misuse, improper installation, or neglect
3. Return Process
To initiate a return:
- Contact our support team at [email protected] with your order number and reason for return.
- Our team will verify your request and provide return instructions.
- Carefully pack the item(s) and ship to the provided return address at your own expense (unless the return is due to a fault or error on our part).
- You will receive a confirmation once we receive and inspect the returned item.
4. Refunds
Once your return is approved and inspected:
- If eligible, a refund will be issued to your original payment method within 7–10 business days.
- Shipping charges and installation/service fees are non-refundable, unless the return is due to our error or a defective product.
- In case of partial returns, only the cost of the returned item(s) will be refunded.
5. Exchanges
We offer exchanges for defective or damaged items. If you received a faulty product, contact us within 7 days of delivery for a replacement.
6. Damaged or Incorrect Orders
If your order arrives damaged or contains incorrect items:
- Notify us immediately at [email protected] or call [Insert Phone Number].
- Please include clear photos of the damaged or incorrect item(s) and your order number.
- We will arrange a replacement or return at no extra cost to you.
7. Cancellations
- Orders may be canceled before shipment for a full refund.
- Once an order is shipped or services have begun, cancellations are no longer possible.
8. Contact Us
For any questions regarding returns, refunds, or order issues, please contact:
Total Home Securities
Email: [email protected]
Phone: (843) 799-4445
Address: 402 S Franklin Dr, Florence, SC 29501, USA