Return & Refund Policy

At Total Home Securities, we strive to ensure customer satisfaction by offering high-quality security products and services. If you are not completely satisfied with your purchase, please review our returns and refund policy below.

1. Eligibility for Returns

You may return most physical products purchased from Total Home Securities under the following conditions:

• The return request is made within 14 days of delivery.
• The product is unused, undamaged, and in its original packaging with all accessories, manuals, and documentation.
• You provide proof of purchase (order number, receipt, or invoice).

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Installed or used products
• Custom-configured security systems
• Services (installation fees, consultations, labor charges)
• Clearance or final sale items
• Opened software, licenses, or digital content
• Products damaged due to misuse, improper installation, or neglect

3. Return Process

To initiate a return:

• Contact our support team at returns@totalhomesecurities.com with your order number and reason for return.
• Our team will verify your request and provide return instructions.
• Carefully pack the item and ship it to the provided return address at your expense (unless due to our error).
• You will receive a confirmation once we receive and inspect the returned item.

4. Refunds

Once your return is approved and inspected:

• A refund will be issued to your original payment method within 7–10 business days.
• Shipping and installation/service fees are non-refundable unless it was our error.
• Partial returns will receive refund only for the returned item(s).

5. Exchanges

We offer exchanges for defective or damaged items. Contact us within 7 days of delivery for a replacement.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Notify us immediately at support@totalhomesecurities.com or call +1 (571) 500-8149.
• Include clear photos and your order number.
• We will arrange a replacement or return at no cost.

7. Cancellations

Orders may be canceled before shipment for a full refund. Once shipped or service has begun, cancellation is not possible.

8. Contact Us

Total Home Securities
Phone: +1 (888) 447-6320
Address: 402 S Franklin Dr, Florence, SC 29501, USA