Effective Date: July 1st, 2025

Welcome to Total Home Securities. These Terms and Conditions govern your use of our website, products, residential and commercial services, including installation. By accessing our website or purchasing our products/services, you agree to be bound by these terms.

1. Use of Website

You agree to use our website in a lawful, ethical manner. Any misuse, unauthorized access, or harmful interference is strictly prohibited.

2. Products and Services

We provide high-quality security solutions, including locks, doors, alarm systems, motion detectors, lighting, and surveillance camera systems. Product availability and specifications may change without notice.

3. Orders and Payment

You agree to provide complete and accurate information when placing an order. We reserve the right to cancel or refuse any order. Payments are due upon order placement unless otherwise agreed in writing.

4. Shipping and Delivery

Shipping is available across designated service areas. Delivery times may vary due to location and third-party logistics. We are not liable for delays beyond our control.

5. Returns and Refunds

Please review our Returns and Refund Policy for eligibility. Returns must be in original condition and packaging within the specified return period.

6. Installation Services

• Scheduling: Installations are scheduled based on technician availability and customer preference.
• Site Preparation:The customer is responsible for ensuring the site is accessible and safe.
• Work Scope: Only the services listed in the invoice will be performed. Additional work may incur extra charges.
• Warranty:Installation may include a limited workmanship warranty.
• Exclusions:We are not responsible for issues caused by structural deficiencies, pre-existing electrical problems, or misuse of the system.

7. Business/Commercial Installations

Total Home Securities offers tailored security solutions and installations for commercial, retail, industrial, and institutional clients.

• Consultation and Custom Quotes: Business installations require a pre-installation consultation and a custom quote based on property size, system complexity, and client needs.
• Site Survey: A detailed site inspection may be conducted prior to installation to assess requirements, infrastructure, and potential obstacles.
• Scope and Timeline: A written agreement will outline the scope of work, product specifications, and expected completion dates.
• Permits and Compliance: The client is responsible for obtaining any necessary permits unless otherwise agreed. We ensure compliance with all applicable safety and building codes.
• Maintenance and Support: Optional service contracts for ongoing maintenance, remote monitoring, and emergency support may be offered at an additional cost.
• Bulk or Multi-Site Discounts: Available for qualified business customers.
• Access and Liability: The client must ensure uninterrupted access to the property during installation. We are not liable for business interruptions, indirect damages, or losses incurred during or after installation.

8. Warranty

All products come with a manufacturer warranty, subject to terms and exclusions. Misuse, unauthorized repairs, or environmental damage voids the warranty.

9. Limitation of Liability

Total Home Securities is not liable for incidental, indirect, or consequential damages resulting from the use, misuse, or inability to use our products or services.

10. Privacy Policy

Please review our Privacy Policy to understand how we handle your personal and business information.

11. Intellectual Property

All content on our website is the property of Total Home Securities. Any reproduction or unauthorized use is strictly prohibited.

12. Modifications

We may update these Terms and Conditions without prior notice. Your continued use of our site or services constitutes agreement to the revised terms.

13. Governing Law

These Terms shall be governed by the laws of United States of America, and any legal disputes will be resolved in its jurisdiction.

14. Contact Us

Total Home Securities
Phone: +1 (888) 447-6320
Address: 402 S Franklin Dr, Florence, SC 29501, USA